SUPPLIER QUESTIONNAIRE
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Supplier
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Shanghai Warmmer Industrial& Trading Co.,Ltd
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Address
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South of Yingbin Street, Maba Economic Development Zone, Xuyi County, Huaian, Jiangsu Province, China
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Telephone
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+86-21-3140 1335
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Fax
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+86-21-3140 1335
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Contact name
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Cindy Chen
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Contact position
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Managing Direct
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Contact email
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info@shwarmmer.com
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Number of employees
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Productive
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201
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Quality
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22
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Sales / administration
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15
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Engineering/Maintenance
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5
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Other
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12
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Brief details of products manufactured
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1.1 When was the factory established?
A：Since 2008.
1.2 How long have you been in this company?
A：We moved to this new branch in Shanghai on Dec.12th,2020.
1.3 How long have you been making these products?
A：Over 12 years specialized in hot cold pack, cooling mat, cooler bag etc.
1.4 Do you have any European customers? Have they audited your factory?
A:Yes, such as BSCI, Disney audite ect.
1.5 Please provide a company organogram that shows clear reporting lines.
A: Attached file.
1.6 What was your company turnover last year?
A: US$20,000,000
1.7 Please provide a floor plan of the factory showing product flows.
A: Attached file.
2. SYSTEMS
2.1 Name of Quality Manager
A：Tom Yang
2.2 What quality management system certification do you hold i.e. ISO 9000, ISO 13485, ISO14000,Etc?
A：ISO13485:2003, EC Certificate
2.3 What 3rd party accreditation does the company hold for its manufacturing facilities?
e.g. BRC Consumer Products Standard, , FDA, MHRA, IFS HPC?
A：FDA, MSDS
2.4 Has a HACCP study or a risk assessment (ISO14971) study been conducted on the company’s manufacturing processes? Please provide a copy with this questionnaire.
A：Yes, ISO14971 risk management research, attached file.
2.5 Does the study take into account
a) Microbiological threats where applicable
b) Foreign body contamination
c) Chemical contamination
d) Packaging defects
A:YES. Attached file.
2.6 Please provide a copy of your company quality policy statement.
A: Attached file.
2.7 Describe how you identify, manage and review non conforming products?
A: Attached file.
2.8 Describe how you manage the corrective action process?
A: Attached file.
2.9 Describe how you ensure the QMS is functioning correctly and how you review it’s effectiveness?
A: Conduct internal quality management system audit and management review at least once a year.
3. STOCK & TRACEABILITY
3.1 How does the company manage the stock rotation of raw materials?
A:Set the validity period of raw materials, the principle of first-in first-out, and the expired products are discarded in time.
3.2 How does the company manage and approve its raw material suppliers, and what specifications do you have?
A:Review, approve, and manage suppliers in accordance with the "procurement control procedures".
3.3 How are raw materials checked on delivery before use or accepted in to the warehouse?
A:Before entering the warehouse, carry out inspection in accordance with the "Inspection Guide for Purchased Products" formulated by QC.
3.4 How does the company manage traceability from raw material intake to final product lot code?
A:Use the contract number as the basis for tracing the manufacturing process and raw materials of the finished product.
3.5 Does the company have a formal recall procedure? Please provide a copy.
A: Attached file.
4. PERSONNEL
4.1 What is the company’s personal hygiene policy? Please provide a copy? How is this adopted by personnel and visitors?
A: NA
4.2 What is the company policy with regard to notification to the company of any relevant infectious disease or condition which they may be suffering from or people they may have been in contact with? Please provide a copy or procedure
A: NA
4.3 What type of protective clothing is worn? Please provide photographs. Is this provided by the company?
A:N/A
4.4 How is protective clothing laundered? How do you ensure this is effective and done regularly?
A:N/A
4.5 What are the company’s policies with regard to smoking, eating and drinking when in the factory? Please provide a copy of this policy
A：N/A
4.6 What is the company policy towards cuts and wounds and working in the factory? Please provide a copy or procedure
A：N/A
4.7 Do all members of staff have written job descriptions? Please provide an example copy of a job description.
A：Yes
4.8 Do all members of staff have training records and training plans? Please provide a copy of a training record and / or plan.
A：Yes, attached file.
